RETURN AND REFUND POLICY
RETURN AND REFUND POLICY
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Return and refund policy of EL BOUDDOUNTI Mohamed with its head office located in Bezons and registered in the Pontoise trade and companies register under identification number 890 233 141.
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This site, accessible at the URL https://nelmoboutique.fr/ , is published by:
Mr. EL BOUDDOUNTI Mohamed, residing at 57 Rue Cécile Duparc, 95870, Bezons, FRANCE of French nationality, born on 10/20/2002, (Hereinafter referred to as the “ Operator ”).
The Operator can be reached at the following telephone number 07.49.88.80.90 and at the following email address contact.nelmo@gmail.com .
If a delivered Product does not give complete satisfaction to the Customer, the latter may return it to the Operator. The Customer will have thirty (30) days to do so from the date of receipt of the order.
In accordance with article L.221-21 of the Consumer Code and in order to implement this right of withdrawal under the conditions of articles L. 221-18 et seq. of the Consumer Code, the Customer is invited to complete the standard withdrawal form by clicking on the link below
The Operator will send an acknowledgment of receipt of the Customer's withdrawal request by e-mail.
If applicable, the Customer may exercise his right of withdrawal by notifying the following information to the Operator:
- name, geographic address, telephone number and email address;
- withdrawal decision by means of an unambiguous declaration (for example, letter sent by post, fax or e-mail as long as these contact details are available and therefore appear on the standard withdrawal form). The Customer can use the model withdrawal form but this is not obligatory.
WITHDRAWAL FORM
For the attention of the Company referred to in the header hereof (reproduce address) by email to your support email address :
I/we (*) hereby notify you of my/our (*) withdrawal from the contract for the provision of services (*) below:
Ordered on (*):
Name of consumer(s):
Address of the consumer(s):
Signature of the consumer(s) (in case of notification of this form on paper):
Date :
(*) Delete what is unnecessary.
Return costs are the responsibility of the Customer, unless the item cannot normally be returned by post, in which case the Operator will recover the Product at its own expense.
The returned Product must be in its original packaging, in perfect condition, suitable for resale, unused and with all possible accessories.
In addition to the returned Product, the return package must also contain a letter specifying the exact and complete contact details (surname, first name, address) of the Customer as well as the order number, and the original purchase invoice.
The Operator will reimburse the Customer for the amount of the Product within fourteen (14) days from receipt of the Product and all the elements enabling the Customer to be reimbursed. This reimbursement may be made by the same means of payment as that used for the Customer. As such, the Customer having paid for his order in the form of credits / gift vouchers may be reimbursed by credits / gift vouchers according to the wishes of the Operator.
By accepting the General Conditions of Sale, the Customer expressly acknowledges having been informed of the withdrawal procedures.